Refund Policy

Fees on Dr Psy are charged per consultation session and cover clinical consultation time only. We do not sell or courier medicines. Refunds, where approved, apply to the consultation fee you paid through the platform's payment partners.

You may be eligible for a refund or credit in these situations:

• A consultation cannot be completed due to a verified technical fault on the platform's side.
• Payment was charged more than once for the same booking (duplicate charge).
• You paid for a consultation that was cancelled by the platform or the assigned doctor, and you decline a free reschedule.
• You cancelled within the free-cancellation window stated at booking, where no consultation time was consumed.

Refunds are generally not available when:

• You miss or abandon a scheduled consultation without cancelling within the allowed window.
• A consultation is terminated early because of a patient breach of our Terms of Service (for example abusive behaviour, false identity, or prohibited use).
• You are dissatisfied with clinical advice after a completed consultation; clinical outcomes are not guaranteed.
• You seek a refund after a prescription, clinical notes, or other deliverables from the consultation have already been issued.
• Partial attendance of a session that began on time with both parties connected.

• Cancel or reschedule at least 2 hours before the appointment start time for a full credit or refund of the consultation fee, unless a different window was shown at checkout.
• Cancellations inside the cut-off window are generally non-refundable; we may offer a one-time reschedule at our discretion.
• If the doctor is delayed or unavailable, we will offer a reschedule at no extra cost or a full refund of the session fee.

Email helpline@drpsy.co.in or use our contact form within 7 days of the payment or missed appointment. Include your booking reference, payment transaction ID, consultation date, and a short description of the issue.

Approved refunds are initiated within 5–7 business days of confirmation. Banks and payment gateways may take additional time to post the credit to your account. We will confirm by email when a refund has been initiated.

For payment disputes or billing queries, contact helpline@drpsy.co.in. This policy may be updated from time to time; the version date above reflects the current terms.